Privacy Policy

1. Personal Data We Collect

1.1 Personal Data Provided by You

We may collect personal data including, but not limited to:

• Full name
• Email address
• Phone number
• Profile details (coach biography, experience, certifications, pricing)
• Booking information and schedules
• Communications and messages
• Billing and subscription information (processed via third-party payment providers)

1.2 Personal Data Collected Automatically

When you use the Service, we may automatically collect:

• IP address
• Device and browser information
• Usage data, logs, and timestamps
• Cookies and similar tracking technologies

1.3 Personal Data from Third Parties

We may receive personal data from:

• Authentication providers (e.g. single sign-on services)
• Payment processors
• Calendar and scheduling integrations
• E-commerce platforms such as Shopify

2. Purpose of Processing Personal Data

In accordance with the PDPA, we process personal data for lawful and relevant purposes, including:

• Creating and managing user accounts
• Facilitating bookings between coaches and customers
• Processing payments and subscriptions
• Displaying coach profiles and availability
• Communicating confirmations, updates, and support responses
• Improving our Service and user experience
• Preventing fraud, misuse, or security threats
• Complying with legal and regulatory requirements

3. Disclosure of Personal Data

We do not sell your personal data.

We may disclose personal data to:

• Service providers and vendors who assist in operating the Service
• Coaches and customers where disclosure is necessary to complete bookings
• Legal or regulatory authorities where required by law
• Successors in the event of a business restructuring, merger, or sale

All third parties are required to protect your personal data and process it only for authorised purposes.

4. Cookies

We use cookies and similar technologies to:

• Enable essential site functionality
• Maintain login sessions
• Analyse usage patterns and improve performance

You may disable cookies via your browser settings, but doing so may limit certain features of the Service.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable laws and regulations.

When personal data is no longer required, it will be securely deleted or anonymised.

6. Data Security

We take reasonable steps to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction by implementing appropriate administrative, technical, and physical safeguards.

However, no electronic transmission or storage method is completely secure.

7. Access and Correction of Personal Data

In accordance with the PDPA, you have the right to:

• Request access to your personal data
• Request correction of inaccurate, incomplete, or outdated personal data

Requests may be made by contacting us using the details in Section 12. We may require verification of identity before processing such requests.

8. Withdrawal of Consent

You may withdraw your consent to the processing of your personal data at any time by providing written notice to us. Please note that withdrawal of consent may affect your ability to use certain features of the Service.

9. Personal Data of Minors

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from minors without parental or guardian consent.

10. Transfer of Personal Data Outside Malaysia

Your personal data may be transferred to, stored, or processed outside Malaysia. Where such transfers occur, we will take reasonable steps to ensure that the receiving jurisdiction provides a level of protection comparable to the PDPA.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after such changes constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal data, please contact:

The PickleBase
Email: hello@thepicklebase.com
Website: coach.thepicklebase.com